BC.Game Casino - Hráč má spor kvůli technickým problémům.

Hi,

So I raised a dispute with my BC Game VIP Host Misty on 12th November 2024. The reason for this dispute is due to technical issues on BC side when I was playing Immersive Roulette. My balance was 4000 BCD which is equivalent of 4000 USDT. I was betting on red or black, my bet sizes were $200 spin but it did the bets as $2000 per spin. The BC site was having issues at this time and I provided screenshot evidence to BC to prove this. The issue was not with the provider but the actual casino. My VIP host does not seem to understand the issue although I've explained it thoroughly and her response was to delete cookies etc a week after I raised the dispute. I have screenshots ready for your viewing.

The outcome I would like is to be reimbursed the 4000 BCD, any technical issues would deem bets null and void as per terms of the website so I would like this to be adhered to please.

Besides when I get issues BC are great but when there is an issue they tend to hide from it.

Attachments keep failing so please provide me an email address I can send them to.

Thankyou

Dear Nimmyg89,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please forward supporting evidence about the issue to my email at tomas@casino.guru? Alternatively, post screenshots here.
• Could you also please share with me the communication between you and the casino regarding the issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

I have emailed the screenshots to you. BC also know from my playing pattern on Immersive Roulette that $2000 per spin is not something that I do. There were 4 spins in total which should have been $200 spins on red or black but due to the issues the website was facing at the time they went in as $2000 spins.

Hopefully BC can resolve this amicably.

Thanks

Have you made any screen recordings of the issue?

From my point of view, I can see bets of around $2000, however, your intention to place only $200 bets is not clear from the provided information, the casino doesn't seem to acknowledge any mistake. If you have further evidence of this please submit it here or to my email at tomas@casino.guru

I'll await your reply.

Hi Tomas,

I've had a really good run on BC in the last few days which technically has covered the money i lost due to the issue. Because of this I would like to close down the dispute please

Thanks for the update.

Without further evidence and based on your wish to close the complaint, the complaint will be closed as rejected. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.