Atlantis Slots Casino - Výběr hráče je zpožděn.

I passed all verification on this website and wanted to withdraw £1500 from my winnings (a total of £10500)

and when speaking to customer support they only came up with excuses on why I havnt been paid and promising me I will be paid the following day.

mum still yet to receive any money

Hello Tmontop,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Atlantis Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The account was verified a week before the withdrawal and I won with real money.

I last spoke to them today too and they’ve informed me the withdrawal has been processed and is on the way to me but I’ve got to wait another 3-5 bussiness days.

now taking the time to wait for my money up to 16 days if paid on the 3rd bussiness day

Hello Tmontop,

Can you please clarify when exactly did you request for the withdrawal and when did it get approved?

Dear Tmontop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.