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I can't access the application!! I requested a withdrawal of 280 euros 3 times!! They told me the withdrawal was still active and to wait for it to be deposited into the account!! My surprise is that they no longer allow me to access my account anywhere! And I have not yet received the 280.22 euros that were left in my fund!!

I didn't use any type of bonus or anything like that!!

No me deja acceder a la aplicación !! Solicité el retiro de 280 euros 3 veces !! Al decirme que el retiro estaba aún activo y que esperase a que lo ingresaran en la cuenta !! Mi sorpresa es que ya no me dejan meterme en la cuenta por ningun sitio ! Y aún no recibí los 280.22 euros que se quedó en mi fondo !!

no use ningún tipo de bono ni nada por el estilo !!

Dear Rubio1704, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Yes, my withdrawals were quite common and they were all successful at most two days later!!

but in this case I requested it on January 10, repeating the action several times and complaining that it was taking a long time!!

and now I go to the page and it tells me that it does not exist, that is to say that I don't even see the main page to enter!! That photo is the one that appears every time I try to access it

thank you

Si era bastante habitual mis retiros y todos salieron exitosos como mucho dos días después !!

pero en este caso lo solicité el 10 de enero repitiendo varias veces la acción y poniendo quejas de que tardaba bastante !!

y ahora me meto en la página y me pone que no existe es decir que no me sale ni la página principal para entrar!! esa foto es la que me sale cada vez que intento acceder

gracias

Thank you for your reply, Rubio1704. Could you please clarify when exactly you requested the last successful withdrawal and how many days did it take to be processed? Did you use the same withdrawal method in the past?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Rubio1704,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.