Win Unique Casino - Hráč nemohl získat přístup k jejímu účtu.

hello it's been more than a week now that the unique casino site no longer lets me access my player account!

I bet money they immediately withdraw and then I win a profit of 3700 euros.

from the site has blocked my account for no reason and refuses to communicate with me .... they do not answer the phone or emails

I am really disappointed with this game site and I am really very afraid that they will not pay the winnings that I honestly earn!

Dear Celine,

Thanks for submitting your complaint and I’m sorry about your unpleasant situation. Could you please answer a few questions so that I can fully understand what the issue is? Firstly, did you complete the KYC process (verification) successfully? Did you play with a bonus?

Could you please forward any relevant communication between you and the casino (if any) to satrio.y@casino.guru? Please note that sometimes emails from casinos can end up in your spam folder, so make sure to check there, too. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Satrio

Good evening, sir, Yes everything has been well respected there's no reason why the casino shouldn't pay me my winnings.., I've made about 10 e-mails but they never answer me...
 

Best Regards

Hi Celine,

Thanks for your reply. Did you take any bonuses with these winnings? If yes, could you let me know which bonus it was?

Regards

Dear Celine,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.