Win MaChance Casino - Hráč se snaží vybrat své výhry.

Got this. Considerable amount won in roulette. They refuse to pay off and give me no more answers. With the reason that I paid in with volt banking and you could not have debited the money .. Just why should I pay in money privately when I have won .. I also have a point in your terms and conditions that gives me the right, and that when there are grievances In the case of payments or if you cannot debit, the entire credit is frozen and the outstanding amount is deducted from it.

Habe diese. Beachtliche summe in Roulette gewonnen.. Sie weigern sich auszuzahlen und geben6mir gar keine Antworten mehr. Mit der Begründung da ich mit volt banking einbezahlt habe und sie das Geld nicht abbuchen haben können.. Nur warum sollich privat Geld einbezahlen wenn ich gewonnen habe.. Habe auch einen punkt in ihren agb der Mir recht gibt, und zwar das wenn es Missstände bei Zahlungen gibt oder sie nicht abbuchen können wird das gesamte Guthaben eingefroren und der offene betrag von diesem abgezogen..

Dear Martin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward any relevant communication along with the deposit payment receipt to petronela.k@casino.guru? Do I understand correctly that the money has been sent to your casino account but not credited properly? Was it your first deposit in this casino?

Lastly, could you please advise that the disputed amount is correct?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Martin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.