William Hill Casino - Výhry zmizely z hráčského účtu.

I won over 300 euros on the slot. After a few minutes of playing, my winnings disappeared from my account. Subsequent communication with support without meaning.

Na slotu jsem vyhrál něco přes 300 euro.  Po pár minutách hraní mi výhra zmizela z účtu.  Následná komunikace z podporou úplně bez smyslu. 

Hello, David.

Thank you very much for submitting your complaint through our website. Could you explain what do you mean that communication with support was without meaning? Did the casino specify what exactly happened? 

Best regards, Jozef

Hello, David.

We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly. 

Best regards, Jozef

Unfortunately, we’re forced to reject this case since the player doesn't want to discuss the issue. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

If the player changes their mind, they have an option to reopen this case anytime.