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On January 29 I try to make a withdrawal when I was canceled on January 10 and I had to do it all over again

Sal 29 gennaio cerco di fare un prelievo quando il 10 gennaio mi é stato annullato e ho dovuto farlo da capo

Dear Morena,

Thank you very much for submitting your complaint. I am sorry, but I am not sure I understand what is going on. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe your problem in more detail? Could you please clarify how could you request a withdrawal on the 29th of January?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear Morena,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.