SpinBetter Casino - Hráč tvrdí, že platba byla zpožděna.

Good evening.

I have requested a refund from my account due to a technical issue with the casino 2 days ago and I have not received any response. I want my money back

Καλησπέρα.

Έχω ζητήσει να μου επιστραφούν τα χρήματα από τον λογαριασμό μου λόγω ενός τεχνικού ζητήματος του καζίνο εδώ και 2 μέρες και δεν έχω λάβει καμία απάντηση. Θέλω τα χρήματα μου πίσω

Dear pgiannakopoulou87,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear pgiannakopoulou87,

Have you received your withdrawal from the casino yet?

Dear pgiannakopoulou87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good Evening. No I have not received my money back.

Καλησπέρα. Όχι δεν έχω λάβει τα χρήματά μου πίσω.

Thank you for your reply, pgiannakopoulou87. Have you made any successful withdrawals before? If possible, please post a screenshot of your withdrawal/cashier history here in this thread.

Did you inform the casino that you wish to refund your deposit? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

First of all I can't see the e-mail you write here. I have never made a withdrawal before.

Κατ αρχάς δεν μπορώ να δω το e-mail που γράφετε εδώ. Δεν εχω ξανακάνει ανάληψη.

Before we proceed with this complaint, could you please clarify why you submitted two complaints from separate email addresses, casino IDs, and names?

https://casino.guru/spinbetter-casino-player-s-struggling-to-pass-the

Dear pgiannakopoulou87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.