Spin247 Casino - Hráč se snaží vybrat své výhry.

I played with a free spins bonus, and rolled over the bonus payout amount. When I ask to withdraw by bank transfer, because only this gives me an option, it turns out, INVALID ACCOUNT NUMBER.

I entered three different bank accounts of different banks. Two Bulgarian and one English, but for all three it shows me the same invalid.

I tried to contact live chat but never succeeded. I successfully vertivated myself.

Играх с бонус от безплатни завъртания, и превъртях сумата от бонус печалбата. Когато задавам за теглене с банков трансфер, защото само това ми дава като опция, ми излиза, НЕВАЛИДЕН АКАУНТ НОМЕР.

Въветох три различни банкови сметки на различни банки. Две Български и една Английска, но и за трите ми показва едно и също невалидно.

Опитвах се да се свържа с чат на живо но така и не успях. Успешно се вертивицирах.

Dear Йоан,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please clarify if you have deposited any funds into your account in the past? I have checked general terms and conditions, and this is what I found https://www.spin247.com/our-terms/terms-and-conditions/:

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Йоан,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.