Spin247 Casino - Hráč má potíže s výběrem svých výher.

I attempted to withdraw last week but unsuccessful and i even changed the bank account number but still i can't access the money, it has been 3days now

Dear Eliase,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply. 

Best regards,

Petronela

Well I'm waiting Madam

Thank you very much Eliase for your understanding. I will set the timer for 7 days.

Dear Eliase,

Please could you update the status of your complaint? Thank you very much in advance.

Unfortunately my query is not resolved yet, i was asked which game i played last which i cannot remember bcos there is variety of games and i played most of them, can't really remember which one is it. 

Dear Eliase,

It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It seems that the casino has a strict verification process, but it's not unusual. I’m very sorry but without completing KYC you won’t be able to withdraw your winnings. Was there any other issue, during the verification process, than not rememebring your last played game? Was there any documentation missing?

Thank you in advance for your reply.

Dear Eliase,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

No there were not any other issues 

Thank you very much Eliase for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. However, I would like to warn you, that it seems to be a common practice of Spin247 Casino to ignore us in our attempts to mediate any kind of issue.

Hello Eliase, 
Are you still in contact with the casino manager? Would you be so kind and send us a screenshot of your conversation or forward to us the email from Spin247 Casino support, please? You can send it here: yuliia.k@guruadmins.com
Thank you in advance for your reply.

Dear Eliase,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.