Slottica Casino - Hráčský účet a výhry byly zablokovány bez vysvětlení.

Hello! Slotika Casino initially set my betting limit at 1 euro, which I was supposed to replay my deposit three times with a not lower than 1.55 coefficient. After I made over 3000 bets, they simply blocked my account, referring to the rules on unfair play, without providing a single example of violation on my part!

Please help me reclaim my 2000 euro deposit and fair winnings!

Здравствуйте! Казино Слоттика сначала установило мне лимит ставки в 1 евро, которым я должен был трехкратно отыграть депозит с коэффициентом не ниже 1.55. После того, как сделал больше 3000 ставок, мне просто заблокировали счет, сославшись на пункты правил о нечестной игре, не приведя ни одного примера нарушения с моей стороны!

Помогите вернуть депозит 2 тысячи евро и честный выигрыш!

Dear Basquo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which games did you focus on while your account was still active - slots, live casino, sports betting, etc.?

Do I understand correctly that €2,000 (dispute value) is being held in your casino account? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I only bet on sports. I have 2500 euros in my account. I have never used bonuses.

Я делал только ставки на спорт. На моем счету 2500 евро. Я никогда не использовал бонусы.

Thank you for your reply, Basquo. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Let's list.

Давайте список.

I appreciate your understanding and I will get back to you via email.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.