Slots of Vegas Casino - Hráč má potíže s výběrem svých výher.

i submitted a withdrawal of 1,600 to be wired to me ..and nothing bappened.anfter a couple weeks went by i requester my pament in a check, it was acknowged but its been over a couple of months and nothing.ive emailed slots of vegas . they told me within 5 days that i would hear back from them and nothing...now i cannot even log in to the place just like when i won the money they would not let me log back in for a week and a half i i dont understand why they are like this

they took my money in 10 seconds . now its almost 3 months since my request? i won fair .i just want my money

Dear Charles,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you confirm that this was your first attempt for a withdrawal? Did you pass the KYC verification in the past?

Additionally, could you please forward me any relevant communication between you and the casino to kristina.s@casino.guru? Or you can post it here, if you like.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for our reply.

Best regards,

Kristina

Dear Charles,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Additional comments from the player:

"SLOTS OF VEGAS FINALLY ACKNOWLEDGED MY WITHDRAWAL REQUEST LAST SUNDAY THE 5TH . THEY ACTED LIKE AS IF I JUST REQUESTED MY 1600.00 THAT DAY, NOT ,4 MONTHS AGO.. THEY SAID SOMEONE FROM THE CASINO WILL CONTACT ME WITHIN 3 BUSINESS DAYS AND THAT NEITHER WAS TRUE CAUSE ITS NOW BEEN OVER A WEEK NOBODY HAS CONTACTED ME, I CHECK ALL DAY AND EVERYDAY. I HEAR THAT THEY ARE BLACKLISTED. THEY SHOULD NOT EVEN BE IN OPERATION. HOW DO THEY GET AWAY WITH THIS? ARE THEY PAYING SOMEBODY OFF TO KEEP THEM OUT THERE LIKE THIS AND NOT PAYING THEIR BILLS? WHEN I FAIL TO PAY MY BILLS THEY SHUT ME DOWN .THERE ARE MANY , MANY COMPLAINTS ON THEM. THEY NEED TO PAY THEIR BILL OR GET ON. ANY WAYS, I LOOK FORWARD TO HEARING FROM YOU. IVE BEEN ON VACATION THE PAST FEW WEEKS BUT WILL STAY IN TUNE WITH YOU GOOD PEOPLE. THANK YOU , STAY HEALTHY AND STAY COOL..."

Dear Charles,

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

YES I WILL SEND YOU ALL SCREEN SHOTS I HAVE TAKEN .YOU WILL RECEIVE THEM IN THE MORNING . ITS LATE AND I JUST GOT BACK IN TOWN. THANK YOU KRISTINE . YOUR HELP IS DEEPLY APPRECIATED

Thank you Charles, I will wait for your email.

im send you the screenshots that i do have. they will show our latest communication. they have all my info. including the information that was sent to their ID verification people with scanned photos of me, my ID and utillity bills for prof of address , that was many months ago when i first requested my withdrawal . then ive provided them recently wit all my bank info along with a request of a check being sent to my current address and now there saying, they have had problems with my bank and they cannot do that, they need a credit union to send it to. what am i suppose to do? join a credit union to get my money. this runaround has been going on since jan. its sickening dealing with these people. and i bet most people just give up tring to get their money, and thats what their waiting for but no way. so let me gather my screenshots and send them you way, give me a few hour cause i will be late for work. i will have sent them before this day is over. thank you very much for your time. i appreciate it , truly .

i will send you more shots . ive got to get to work now. thanks i hope this helps out, i just received an email from slots , i will read it after work im late but will get back to you toniter

Hello Charles,

I haven't received any emails from you. If there is anything else you wish to share with us, please forward it to kristina.s@casino.guru, so we have everything together, or let me know so we can continue resolving this case accordingly. Thank you very much for understanding.

hello kristina i almost got slots of vegas to do something about my $ 1600.00as you saw in the email screenshot they say the they donr deal with my bank , which is metabank. so, now i opened an acct. with Bank of America and sent them my acct# routing # so they can send it, and nothing, nothing has happened they resonse is there referring someone to my case, they have done that already weeks ago, there just buying time like they have been doing since january . kristina, im sending you some more screenshots of how they made me feel like i was about to receive a check. and now back to the drawing board. give me awhile to gather the last few screenshot and you will understand., kristina, thank you for your time. its really apprediated and we will talk to you soon.. charles a****

Thank you very much Charles. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Charles,

I looked at your complaint and will do my best to help you. I would like to invite Slots of Vegas Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

Hey all,

Had a good look at what's what here and seems like some pretty simple issues, as to you not being able to log in Charles it appears you were using an incorrect password. After several failed attempts the system deactivates your account temporarily for your safety. I've gone ahead and reactivated it, try logging in again, if you have forgotten your password follow the procedure for such things on the login page.

I went over all of your email correspondence and can't seem to locate an instance where you have provided your full payout details, I see many many (many) requests on the part of the casino to acquire the information from you with all of the necessaries involved however you have yet to provide complete information.

Never fear, we're good at this stuff and will hold your hand until it's all complete. Expect an email from my Deputy Anabelle shortly. We are not allowed to alter or reformat the information you provide in any way to prevent any human error on our part. Please read all correspondence completely and follow the instructions carefully, once it is complete we can do the work necessary on our end to get you the funds as quickly as possible.

Just cooperate with Anabelle and make sure to pay full attention to the information she requests, it needs to be complete and in the proper format. I'm certain we will have this resolved for you in good time.

Best wishes,

Nick and Slots of Vegas

Hello Charles,

is there any progress regarding your withdrawal process?

Dear Charles,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Dear Slots of Vegas Casino,

Player contacted us by email that Casino representative said that he was approved for withdrawal and he should received money within 7-10 days but he didn't get his winnings.

Could you please investigate where is the problem with player's withdrawal?

Hey Viliam,

The player finally provided the minimum necessary information to get him paid out via check payment, we definitely recommended wire for the sake of expediency and convenience however check will suffice and is his preference it would seem.

Nonetheless, his account was finally updated with the necessary information for payment and payment was disbursed by the casino to our 3rd party yesterday (the 25th of August).

Player will receive an email with tracking information from the delivery service when it is available, generally 3-10 business days (but can be longer, especially in these times) and should deposit the check directly into his bank account.

Best wishes,

Nick and Slots of Vegas

Dear Charles,

is there any progress?

Dear Charles,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.