Royal Ace Casino - Hráč se snaží vybrat své výhry z kasina.

I claimed a no deposit bonus, went through all of my playthrough, went to the withdrawal page and it said minimum withdrawal was $20 I had $50 and some change in my winnings. So I contacted customer service and they told me to make a verification deposit and to send in my verification documents. My verification documents took hardly any time at all. I sent in my verification deposit of $11 Bitcoin and I cashed out the deposit and my winnings as the terms stated I could. I waited a half a day and then I contact a customer service again and I was told oh you need to make a minimum/maximum withdrawal of $100 due to the bonus terms. Why was I not told that at all beforehand? I contacted a customer service I verified my documents and nowhere in that process of time did someone tell me oh the withdrawal you're about to make is not going to go through. I wouldn't have made the verification deposit had I known I couldn't withdraw my current winnings! Proceed at your own risk.

I'm including a snapshot of my profile information that tells me my withdrawable balance is the requested amount that I made. You fix your system so it doesn't say things that are not true. Why isn't your system smart enough to know to tell me the user what's correct and what is not.

Correction upload my screenshot because this system won't let me hear so

Dear spencercbila,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Royal Ace Casino.

I checked the casino terms&conditions and I found this: https://www.royalacecasino.com/terms/

3.Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 time the face value of the bonus, with a minimum of $100. All free chips valued below $50 will come with a cash-out limit of no more than, nor less than, $100.

Were you advised by the casino support about further steps for you to be able to withdraw your winnings?

Also, if you aren't able to submit screenshots here, please send them to my email address at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear spencercbila,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.