PlayOJO Casino - Hráč se snaží kontaktovat kasino.

The customer service does not respond to any messages, neither in Finnish nor in English, at any e-mail address or via chat, before it responded in approximately 3 days and now I have not received a response for almost two months, even though I have sent many, many messages

Asiakaspalvelu ei vastaa mihinkään viesteihin ei suomeksi eikä englanniksi missään sähköposti osoitteessa eikä chatin kautta ennen vastasi 3 päivässä suunnilleen ja nyt en ole saanut vastausta kohta kahteen kuukauteen vaikka olen laittanut monta monta viestiä

I still haven't received any kind of response

En ole vieläkään saanut minkäänlaista vastausta

Hello Julemiam,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayOJO Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Why are you trying to contact the casino support, what is your issue with them? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hey! Yes, I have confirmed my account a long time ago and there have never been any problems with contacts before. They last answered me on September 4. I asked about my bonuses and withdrawal. The withdrawal has already arrived with it, no problem, but I don't get a reply to any of the messages, whatever the issue.

Hei! Kyllä olen vahvistanut tilini jo kauan sitten eikä koskaan aikaisemmin ole mitään ongelmia ollut yhteydenottojen kanssa. 4.syyskuuta he ovat viimeksi vastannut minulle. Kysyin minun bonuksista ja kotiutuksesta. Kotiutus on tullut jo perille sen kanssa ei ongelmaa mutta en saa mihinkään viesteihin vastausta oli asia mikä tahansa.

Hello Julemiam,

So what exactly is your current issue? Why are you trying to contact the support?

Please note that as long as there is currently no other issue we will be forced to close the complaint.

Dear Julemiam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.