N1 Casino - Hráč se snaží dokončit ověření účtu.

Dear Krugmann,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you for your response. After another complaint on my part in the casino's support area, the payout was accepted.

The complaint can be closed.

I apologize for the inconveniences caused.

Kind regards

fs*****

Vielen Dank für Ihre Antwort. Nach einer weiteren Beschwerde meinerseits ,im supportbereich des Casinos, wurde die Auszahlung aktzeptiert.

Die Beschwerde kann geschlossen werden.

Ich bitte die entstandenen Unannehmlichkeiten zu entschuldigen.

Mit freundlichen Grüßen

F.S******

Great news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Krugmann, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru