MyStake Casino - Hráč má problém s ověřením kasina.

I started playing with mystake by depositing 70 and activating the minigame bonus, the thing was immediately strange because I should have played the bonus balance 20 times and instead he made me play it 40 times, because he didn't distinguish the bonus balance from what I had I paid ... I was worried right away but I wanted to continue, checking address, document and email. I also managed to reach 200 in total winnings, however the problem comes with the withdrawal because first they cancel it and then they ask me to verify a card that is not mine... Whatever I answer they continue to send the same email with the same dummy card. Now the only thing that makes me think is that it is a scam site and I fell for it with all the shoes because from how that money behaves, they have already stolen it from me since I put it inside. I don't know if you have any indications/methods to get them back or I have to resign myself to having lost them.

Ho iniziato a giocare con mystake versando 70 e attivando il bonus dei minigiochi, la cosa era subito strana perché avrei dovuto giocare il saldo bonus 20 volte e invece me l'ha fatto giocare 40 volte, perché non distingueva il saldo bonus da quello che avevo versato io... Mi ero preoccupato fin da subito però ho voluto continuare, verificando indirizzo, documento e mail. Sono riuscito anche ad arrivare a 200 di vincite totali, il problema però arriva al prelievo perché prima me lo annullano e poi mi chiedono di verificare una carta che on è la mia... Qualsiasi cosa io risponda loro continuano ad inviare la tessa mail con la stessa carta fittizia. Ora l'unica cosa che mi viene da pensare è che sia un sito scam e io ci sia cascato con tutte le scarpe perché da come si comportano quei soldi me li hanno gia rubati da quando li ho messi dentro. Non so se voi avete qualche indicazione/metodo per riprenderli o mi devo rassegnare ad averli persi.

Hello federicogiombetti1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise what do you mean by that the card is not yours? Can you please send a link to the bonus you used? Which documents did you verify already? When was the last time the casino responded to you and what was it?

Looking forward to your answer.

Regards,

Nick

Hello, in the end their support was very helpful to me because they pointed out to me that they required card verification for the first deposit and I had used a disposable card, so I didn't have it, as soon as I took it I realized I proceeded to send the Bank statement and they immediately made me withdraw (maximum time 16h)

Ciao, alla fine il loro supporto mi è stato molto d'aiuto perché mi ha fatto notare che richiedevano la verifica della carta del primo deposito ed io avevo utilizzato una carta usa e getta, quindi a me non risultava in mio possesso, appena me ne sono reso conto ho provveduto ad inviare il Bank statement e mi hanno subito fatto prelevare (tempo di massimo 16h)

Hello federicogiombetti1,

Do I understand it correctly that your issue has been now resolved?

Dear federicogiombetti1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.