Magic Red Casino - Výhry hráče z bonusové hry byly zabaveny.

So I deposited € 50 and got a € 25 bonus, played Dan and won and played again in the course of the game. At some point I wanted to win € 4,000 and was told that I still had to convert € 750 Dan continued to play until there was 2250 on my player account which I now want to have paid out but it is rejected and the money has also been removed from my player account up to 50 euros so 2200 euros is gone please for help

Also ich habe 50 Euro eingezahlt und habe 25 Euro bonus bekommen habe Dan gespielt und im Verlauf des spiel mal gewonnen und wieder weiter gespielt irgendwann habe ich 4000 Euro gewonnen wollte Dan auszahlen und mir wurde gesagt das ich erst noch 750 Euro umsetzen müsse gesagt getan habe Dan weiter gespielt bis noch 2250 auf meinem spielerkonto wäre die will ich jetzt ausbezahlt habe aber es wird abgelehnt und das geld wurde auch von meinem spielerkonto entfernt bis auf 50 euro also 2200 euro ist weg bitte um hilfe 

Dear Christopher,

Thank you very much for submitting your complaint. I’m sorry about your winnings being confiscated. Please, could you send us a link of the bonus that you have played? I have checked general bonus terms and conditions and I found maximum bet restrictions, list of restricted games and more common rules, which need to be followed during the bonus wagering completion. Did you receive any explanation from the casino, why your winnings have been confiscated? I believe, we will be able to help you resolving this problem as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No, unfortunately, no longer have the explanation

Nein habe die Erläuterung leider nicht mehr 

Thank you very much Christopher for your quick reply. I will transfer now your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Christopher.

It looks like that you breached the bonus terms. You probably betted more than €4 or 15% of your deposit. To be sure, we want to ask the casino to explain what happened.

Hello what's next?

Hallo wie geht es jetzt weiter 

I am extending the timer for another seven days. I will contact the casino representative by Skype tomorrow. 

OK thank you

OK vielen dank

And they came to achieve something

Und kommten sie was erreichen 

Don't worry. They are working on your case just gathering info.

Means what

See an opportunity there

Bedeutet was 

 Sehen Sie da eine Chance 

From what I know, you breached bonus terms and condition. They've already sent you a mail about that. But wait until they answer you here, and we will analyse all the data.

Hello,

I am sorry to hear about your experience,

Magic Red makes every effort to ensure it's terms and conditions are clear and understood for all players,

The Exclusive offer we introduced in cooperation with CasinoGuru and other portals gives Players the opportunity to benefit 100 free spins upon deposit,

as well a 200% match up on their deposit,

As our bonus policy and fair gaming rules state, there is a wagering requirement that is conditioned with using any element of the Welcome package.

Unfortunately, you were bet abusing and was later marked as a bonus seeker with your winnings removed, you were also informed regarding this via Email on the same day.

"**Bonus seeker-high bets abuser-20.02.20*/*4euro/15%issue/0.50 per line player-email sent-20.02.20**"

We have already contact you with a warning via email in the past,

Please take a moment to go over our bonus policy, we will gladly answer any queries you may have concerning our terms and conditions.

We hope you will keep enjoying our variety of games in the future.

MagicRed

Didn't get free spins you crooks I paid 50 euro and got a 25 euro bonus so don't tell me anything about 200% match your criminal who you like to rip off dan well but you don't need to be surprised who at some point you no longer have any players because of whom experiences from your casino googlet happen almost every day before you are not paid and always with the same statement comes from because of bonus guideline and so your criminal

Habe keine freispiele erhalten ihr Gauner ich habe 50beuro einbezahlt und 25 Euro Bonus bekommen  also erzählt mir nix von 200 %Übereinstimmung ihr Verbrecher wen ihr die Leute gerne abzockt Dan na gut aber ihr brauch euch nicht zu wundern wen ihr irgendwann keine Spieler mehr habt weil wen man mal erfahrungen von eurem casino googlet komm das ja fast täglich vor das ihr nicht ausgezahlt und immer mit der gleichen Aussage kommt von wegen bonus richtliene und so ihr Verbrecher 

I am sorry, Christopher, but here, in this case, it doesn't matter which bonus did you take. The point is that ALWAYS when you play with a bonus, you need to follow the bonus T&C's. There are no completely free bonuses, and always you must finish the wagering requirements and follow the particular rules and only after this is bonus converted to real money. In your case, you breached one of the basic rules (max bet) which say maximum bet €4 per bet or €0.5 per line is allowed. (Please see the picture)

You breached the bonus terms, and that could happen. Life is going on, you should receive your deposit back, and you can continue to play without a bonus.  

I am sorry, I understand how are you feeling, but please understand that the same situation like in Magic Red Casino would happen in any other casino if you do not follow bonus rules. You can't blame them from voiding your winnings. They have full right to do it.

Because we didn't hear anything from Christopher and already explained what happened, we are closing this complaint as "rejected."