Kajot Casino - Hráč poskytl nepravdivé osobní údaje.

Hello.

I wanted to ask, I registered, but I provided false personal information because I was afraid that someone might misuse it and I didn't realize that it violated the terms and conditions. I know that it works in some casinos. However, I put in some money, got some bonus (10eu) and won. And when I wanted to win, I found out that I couldn't because I gave a fake name. I wrote in support of them and the gentleman wrote to me that this was a violation of the rules and that I would be contacted by the security manager tomorrow. Can you please advise me on how to proceed and not lose the prize. Thanks for the reply.

Zdravím.

Chtěl jsem se zeptat, zaregistroval jsem se, ale uvedl jsem nepravdivé osobní údaje, protože jsem se bál že je může někdo zneužít a neuvědomil jsem si, že tím porušuji obchodní podmínky.Vím že na některých casinech to jde. Nicméně jsem vložil nějaké peníze,dostal jsem i nějaký bonus(10eu) a vyhrál. A když jsem chtěl výhru vybrat, tak jsem zjistil, že nemůžu poněvadž jsem uvedl falešné jméno. Napsal jsem na jejich podporu a pán mi napsal, že je to teda porušení pravidel a že se mi zítra ozve manažer bezpečnosti.Mužete mi prosím poradit jak postupovat a neprijit o výhru. Díky za odpověď.

Dear Kuba,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, there is nothing we can do for your in this matter. Please understand that providing false personal data is absolutely prohibited in all the online casinos. I would strongly recommend to avoid this kind of action in the future.

I’m sorry we couldn’t help you to resolve this problem, but, please do not hesitate to contact us if you run into any issues with this or any other casino. Please let me know if there is anything else, we could help you with, otherwise, I will be forced to reject this complaint. Thank you for your understanding.

Best regards,

Petronela

Dear Kuba,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Dear Kuba,

As the casino already explained to you, you are not entitled for the rest of your played money:

"Unfortunately, it is not possible to return funds that have already been involved and enforced in the game - these funds are already part of the player's circulation and bets cannot be canceled."

I’m very sorry but we’re not in position to help you. Please understand that providing false personal data is absolutely prohibited in all the online casinos. I would strongly recommend avoiding this kind of action in the future. Please let me know as soon as you’ll receive your refunded money. Thank you.

Dear Kuba,

Have you received your refund? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.