Jet Casino - Hráč má potíže s funkcemi zodpovědného hazardu v kasinu.

Dear Novcsi87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the responsible gambling section in the casino and I found: https://jet.casino/risk-warning

Self-exclusion

If you believe that playing at the online casino has stopped being a form of entertainment and adversely affects your life, contact the support service and request a temporary or permanent restriction of your account.

Do I understand correctly you contacted the casino contacted the live chat of the casino and emailed support, but you haven't received a favorable reply? Is your account currently unrestricted?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Greetings, first of all, thank you for your work, yes, I asked them several times in chat, but they did not ban me, I also asked for a photo of what I sent in that chat conversation, but not since then. lose a few hundred euros more.. I know it's my fault, but I felt that it wasn't my casino, but they were also at fault because they should have been banned immediately from making free spins offers that are worthless, but I lost almost HUF 1 million this way.. if I I follow the rules, they should follow the same rules towards me and other players.

I have fallen somewhere between 500,000 and 1 million since then.. yesterday I also wanted to request a copy of the chat conversation, both in email and chat, to check the exact date when I first requested it, I think the 4th or 5th of this month, but they answered that they don't store it.. which is probably not true, because there must be a mail system with memory for a page

Dear Novcsi87,

Thanks for your patience.

Could you please explain if you mentioned any reason for blocking when you requested it? Did you mention a time frame for the blocking of your account to the casino live chat? Is your account currently still not blocked?

Please let me know.

Greetings, first I asked them to delete me completely, but they offered me 50 spins to stay, then I asked them to at least pay so that they would solve it, they wrote that twice, unfortunately they don't have such an option and they talked me into staying again, saying that they will have a free tournament in the middle of the month, which would be a shame skip it.. I said fine, what could be wrong... well, I didn't see the tournament, in theory it was, but that's why I stayed and didn't even play in that free tournament, even if it was at all, then I asked to be blocked 3 more times, but they didn't do it. .they have a menu item called the limits menu..I clicked on it in vain, but I couldn't set anything because it wouldn't open..interestingly, it opens and I can set a payment limit if I want, so far they told me there is no such thing..yes, my account is still active ..thank you again for your work

Dear Novcsi87,

If you are not specific in the reason you want to limit your gambling, the casino might not conclude you have a gambling problem and will not act accordingly.

If you haven't done already, I'd encourage you to contact the casino and request a self-exclusion for a specific time period or permanently, while you give a reason for doing so, such as 'difficulties with gambling'. Keep the chat transcript and let me know what the casino replies.

I'll look forward to your reply.

Hello, I already explained to them the first time, I wrote that I don't like the site, I feel like it wants to take it down, so please lock my profile, because I don't want to play there... there was a casino that I wrote to and it locked me right away, as I asked and as it needed. ..but I asked for this page at least 5 times, nice and a little uglier, but they didn't do it anyway...it was about 1 year ago, I don't know if I can write, but I write a lot,...the same with 22 pages, they didn't delete them either after many requests. ..let's say I reported it after 1 week, I got the money back from my first request...if we pay for it, at least show respect to the player, if you don't like something, let them go...but they also know, they want to get people's money back and so on they know how to pull it..if I had honestly paid a lot of money, they should have respected my request, they should not be greedy..they broke the contract..if I break it, then they commit a crime, if they do nothing? , he apologized k and referred..they had honor at least in retrospect

Dear Novcsi87,

Please let me explain the difference between closing an account and self-exclusion:

What a player can do if they're unhappy in the casino: Close the account or self-exclude themselves, that's the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If the player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes only under particular circumstances. (after cooling off period and this cannot be done for players who are addicted/with gambling problems)

In the case of self-exclusion, if the casino failed, a player may ask for a refund.

I understand your experience in other casinos might have been different, but we don't consider you are entitled to a refund, based on the information provided. If you are feeling that gambling is causing you issues, I genuinely believe you should request a self-exclusion in the casino. Please, contact casino support and request it. Please let me know how it went.

honestly speaking, this is a disappointment for you.. it's interesting if I ask for my account to be suspended or self-banned elsewhere, they will understand.. such a site, who can do it, does not take into account the rules, only the player is obliged to follow the rules, not him.. and that is not what fair play is about. ..many people can be slandered by sites like that..thank you for trying to provide the truth, but a person has honor and my honor will not leave it at that, I will let you know that you have succeeded in fulfilling my request, because it will be successful..I will attach photos of it in 2-3 weeks that they will return what is due 🤗

Thanks for your reply.

Unfortunately, without any proof, you requested a self-exclusion we might not be able to assist you with your request for a refund of your deposits.

However, if your account was still not blocked, despite your wishes and repeated requests, please let me know and we'll assist you as best as we can. I'll look forward to your reply.

Hello, no, I have not been banned.. there is a page where I can ban myself in the menu or delete it permanently because I want to and I have the right to do so.. why should I explain to any page that please ban me for this reason or that.. otherwise I wrote please block my profile, because I don't like this site and I don't want to play here anymore.. what else should I write.. according to the rules, the player must do what he asks for immediately, they can't try to make him stay, etc.. they broke it.. so these are the amounts paid from my first request, all it went into their account illegally..probably I would also be reimbursed and play the police, in the opposite case..as I wrote, I already had such a case, I reported it, and after a few days they sent the money back..I don't usually demand it back, but the past and this case are exceptional. .they look down on the person, learn to respect the player.. Best regards: N.R.

Novcsi87,

We believe the player is only responsible for their account, active balance, and bets taking place.

If a player asks for a permanent closure or a closure for a limited time without stating a gambling problem to be the reason, the account can be reopened later. If the gambling problem is not mentioned as a reason for the closure, the casino will always act in a way to not lose a paying customer and may reopen accounts later, or offer you a bonus to entice you not to stop playing. The player will in theory be protected when the gambling problem is mentioned and acted upon by the casino. In case this fails the player can ask for the return of their deposits.

Please let me know how you wish to proceed.

it's a shame that I can't look back on my conversations on their site, because they say it's not possible.. look at the photo I sent, I think I wrote as a problem to ban them because I've already lost all my money.. and I don't want any more... sir, decide Do you want to continue, do you see this as a chance to get my money back, which I feel is a shame, if you don't see it that way, then let's end it here, there's no point in me waiting for days, what will happen to the matter...thank you for your understanding

Thanks for your comment.

We’ll now reject this complaint as per your request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with any online casino.

Best wishes,

Tomas