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jackbit won't pay me my winnings

The casino Jackbit.com won't pay me my winnings - when I withdrew, they only processed my deposit, not my winnings. The amount in dispute is $USD18.00. When I contacted support and asked why, they said it was because of fees and taxes that my jurisdiction charged me . What a coincidence that the "Fees And Taxes" were exactly the amount that I won, such that the withdrawal amount was the same as the deposit amount. The discrepancy in the amount I withdrew from the casino (0.00186914 BTC) and the amount I received (0.00146914 BTC) is $USD18. I would like the additional $USD18 sent to my bitcoin address where the withdrawal of the deposit was sent to resolve this issue.

Dear tableplay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that fees are usually charged by payment providers for processing payments. It can either be a transaction fee, currency exchange fee, or both.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

please close this case - jackbit uses the bitcoin vendor "coinpayments" and, believe it or not, this vendor charges a flat fee that is almost exactly the amount as the profit I made when playing at jackbit. Yes, that's right, they charge an $18.00 flat fee on a $71.00 bitcoin withdrawal if you can believe it.

Unfortunately, this is very common and casinos do not have any influence over this. I will now close this complaint. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.