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Good Morning. I'm having trouble withdrawing my winnings!

April 19th around 11pm I won 100 euros. I made the withdrawal and on the 22nd it said in progress until today. Today it still says in progress and they still haven't transferred the money to my account. I send messages by chat they always give me excuses! I would like to know if you can help me! It's too much time for a transaction. I've won money a while ago and it was super fast. Now this is happening right now without me knowing what's going on. They just tell me it's late.

I await your reply one

Thanks

Bom dia. Estou a ter dificuldade no levantamento dos meus ganhos!

dia 19 de Abril por volta das 23h ganhei 100 euros. Fiz o saque e no dia 22 dizia em andamento até hoje. No dia de hoje ainda diz em andamento e ainda não me transferiram o dinheiro para a conta. Envio mensagens pelo chat dão me sempre desculpas! Gostaria de saber se me podem ajudar! Já é tempo a mais para uma transação. Já ganhei a tempos atrás dinheiro e foi super rápido. Agora neste momento está a acontecer isto sem eu saber o que se passa. Simplesmente me dizem que está atrasado.

Aguardo uma resposta vossa

Obrigado

Dear SandrinaLima,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

Well girl. But I've been told it was 3 days, others say it's 5 days! In the email they sent me when I made the withdrawal, they said it was no more than 2 days. That's why I made the claim! I don't know who to believe anymore.

Here at times I sent the documents all straight, they were checked and everything was ok! Some time ago I won 80 and 50 euros and the processing and transfer was super fast. How is it that now they tell me it's late, knowing that there are people on social media who put their winnings in this casino and the money goes directly to the account! I'm really upset!

Pois menina. Mas a mim já me disseram que era 3 dias outros dizem que é 5 dias! No email que me mandaram quando fiz o saque do dinheiro diziam la que não passava dos 2dias. Por isso é que fiz a reclamação! Já não sei em quem me acreditar.

Aqui a tempos mandei os documentos todos direitinhos, foram verificados e estava tudo ok ! Há tempos atrás ganhei 80 e 50 euros e foi super rápido o processamento e a transferência. Como é que agora me dizem que está atrasado, sabendo eu que há pessoas nas redes sociais que colocam la que ganham nesse casino e o dinheiro vai diretamente para a conta ! Estou super chateada mesmo !

Hello all,

We would like to confirm that the transaction 5286aee4-17e0-47ba-8a34-dbee65c25cbe amounting 100 EUR was approved by the Casino in the timely manner.

Since it's a bank transfer, it may take 5-7 working days for money to get finally cleared onto player's bank account.

Thank you. Hope this clarifies.

Kind regards

Ice Casino Good morning

So if it's 5 to 7 business days when are you supposed to enter? From what moment and when does the working days start counting? From the 19th, which was the day I received the money and made the withdrawal to the bank account, or from the 22nd, the day that already said it was in progress?

I await reply

Thanks

Ice Casino Bom dia

Entao se é 5 a 7 dias úteis quando é que é supostamente terá de entrar ? Desde que momento e que começa a contar os dias úteis ? Do dia 19 que foi o dia que ganhei o dinheiro e que fiz o saque para a conta bancária ou do dia 22, dia que já dizia em andamento ?

Aguardo resposta

obrigada

How is it possible that there are times I win as it has happened and enter overnight and now this case of the 100 euros of not entering is happening. be delaying?

And that's what I don't understand!

I await reply

Thanks

Como é que é possível haver vezes que ganho como já aconteceu e entrar de um dia para o outro é agora está a acontecer este caso dos 100 euros de não entrar. Estar a demorar ?

E isso que não entendo !

Aguardo resposta

Obrigado

Hello everyone,

Thank you IceCasino for your assistance.

SandrinaLima, as I explained earlier, it may take some time to process the payment. As soon as the transaction is approved by the casino, the rest is in the payment provider's hands. So let's give it a bit more time. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive it.

Good morning Kristina.

Yeah ok let's wait then. The casino manager yesterday mentioned above that it was 5 to 7 business days. Let's wait. If I don't receive anything I'll let you know. Just like when I get my money, I'll also let the girl know. Thanks for listening. One by now.

Bom dia Kristina.

Sim ok vamos aguardar então. O responsável pelo casino ontem mencionou em cima que era de 5 a 7 dias úteis . Vamos esperar. Se não receber nada eu aviso. Assim como quando receber o meu dinheiro também aviso a menina. Obrigada pela atenção. Um até já.

Good morning Kristina.

Yeah ok let's wait then. The casino manager yesterday mentioned above that it was 5 to 7 business days. Let's wait. If I don't receive anything I'll let you know. Just like when I get my money, I'll also let the girl know. Thanks for listening. One by now.

Bom dia Kristina. 

Sim ok vamos aguardar então. O responsável pelo casino ontem mencionou em cima que era de 5 a 7 dias úteis . Vamos esperar. Se não receber nada eu aviso. Assim como quando receber o meu dinheiro também aviso a menina. Obrigada pela atenção. Um até já.

Dear SandrinaLima

Would you please confirm the issue is now resolved?

Thank you in advance!

Kind regards

Good Morning

The payment says successfully since yesterday at 14:00 but still nothing has entered the bank account!

I await reply

Bom dia

O pagamento diz com sucesso desde ontem as 14h mas ainda não entrou nada na conta bancária!

Aguardo resposta

This happened what happened. The 100 euros was rejected. So I sent a message there asking why, they told me that there was a technical error, so for me to try again! I tried and the 100 euros could not be transferred to the account! I spent 80 euros this at 2 pm as I mentioned above. It was fast, it said in progress, then: successfully!

I thought it would go into my bank account yesterday afternoon, but no money has yet come in!

One thing that normally when I win as it has happened, a while ago it goes super fast to the account and now no, it didn't enter! I'm waiting for you to come in. So far nothing!

Best regards

Sandrina Lima

Isto aconteceu o sucedido. Os 100 euros deu rejeitado. Então enviei mensagem para lá a questionar o porque, disseram me que tinha havido um erro técnico, então para eu tentar novamente ! Tentei e os 100 euros não deu para passar para a conta! Passei 80 euros isto as 14h como referi em cima. Foi rápido , dizia em andamento, depois: com sucesso !

Eu pensei que fosse entrar na tarde de ontem na minha conta bancária, mas não ainda não entrou dinheiro nenhum !

Uma coisa que normalmente quando ganho como já aconteceu,a tempos atrás vai super rápido para a conta e agora não, não entrou ! Estou a espera que entre . Até agora ainda nada !

com os melhores cumprimentos

Sandrina Lima

SandrinaLima, it can take a few days to fully process the withdrawal. When the casino approves the transaction, the rest is in the payment provider's hands. Therefore, I would recommend that you wait for a few more days. If there is no development within a week, we will intervene. Please, keep us updated.

Good Morning

Withdrawal already says successfully since yesterday. I sent a message to their chat. And they told me that the withdrawal was successful. It takes 5 days to go to the bank account. Strange! When sometimes I win and enter the day itself! But… let's wait.

Any news I will contact you.

Best regards

Sandrina Lima

Bom dia

A Retirada já diz com sucesso desde ontem. Enviei mensagem para o chat deles. E eles disseram me que a retirada foi bem sucedida. Que demora 5dias a ir para a conta bancária . Estranho! Quando por vezes ganho e entra no próprio dia! Mas… vamos aguardar.

Qualquer novidade entro em contacto convosco.

Com os melhores cumprimentos

Sandrina Lima

Good morning again girl. They don't say anything sincerely in the chat. Now they are telling me that everything was successfully completed! Which now had to do with the bank. I called there and they say that nothing has come in at the moment. I'm getting super upset with the ones at ice Casino honestly. But let's wait then. If you don't get in during the next week I'll message you again! If you enter in the meantime, I'll let you know!

Best regards

Sandrina Lima

Bom dia mais uma vez menina. Eles no chat não dizem coisa com coisa sinceramente. Agora estão me a dizer que foi tudo finalizado com sucesso! Que agora tinha a ver com o banco. Liguei para lá eles dizem que de momento não entrou nada. Estou a ficar super chateada com os do ice Casino sinceramente. Mas vamos aguardar então. Se não entrar durante a próxima semana eu mando outra vez mensagem para vocês ! Se entretanto entrar também vos aviso !

com os melhores cumprimentos

Sandrina Lima

Good afternoon

Thank you in advance for your attention. My money went into the bank account at lunchtime!

Good luck and see you next time!

Best regards

Sandrina Lima

Boa tarde

Desde já agradeço pela vossa atenção. O meu dinheiro entrou na conta bancária na hora do almoço !

um bem haja e até uma próxima !

Com os melhores cumprimentos

Sandrina Lima

Awesome news, SandrinaLima. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.