IceCasino - Hráč tvrdí, že platba byla zpožděna.

I have made a withdrawal of 1100 euros but they told me that it takes 5 days to be progressed and another few days to go to my bank. I think it's been a few days. help me get the money i have earned

Dear mariospolyzos8,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

yes my account has been verified

ναι ο λογαριασμος μου εχει επαληθευτει

and something else the money it is 1300 euro not 1100

i play some of the cash and it is 800 euro. i just update

Hello,

The player does not have any active/pending withdrawal requests.

The player has opted for a break-time.

Kind regards

Dear mariospolyzos8,

Have you received your withdrawal from the casino yet?

Dear mariospolyzos8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.