IceCasino - Hráč tvrdí, že platba byla zpožděna.

Hello. I put the withdraw request on 19/06 and it got confirmed on the same date. I was said by customer service consultant that the maximum amount of businessday I will have to wait for my winnings is 5 days. Almost 9 business days are gone and I still haven't received my funds. I spoke to customer service loads of times and I getting the same answers every time that I just have to wait that there is some problems with the payment service. I searched for ice casino revievs and complains on internet and found that many players had found themselves in same situations with them before me. Help me to sort this sitiation out with them please and players, I sugest you to avoid this casino and chose some better ones. I will give a response or delete this complain as soon as my problem will be solved

Dear naurisanusans,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Just send this complain to icecasino for me please and maybe that will attract their attention and make them solve my problem out

Dear naurisanusans

The PSP informed us that it is not possible to withdraw to your card specified.

Please kindly use a card of a different bank or use an alternative payout method.

Regards

I have done everything. How long I will have to wait now?

Hello, the withdrawal was approved.

Regards

Hello. And how long I will have to wait now to finaly receive my funds?

Thank you, I received my funds, that was very fast!!!!

Dear naurisanusans,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru