Harry's Casino - Hráč má potíže s výběrem výher.

I made a deposit of € 50 to play at the casino I had a win of € 230 and I have been waiting for more than a week to be able to withdraw because they have not confirmed my documents for more than a week

Ho fatto un versamento di 50€ per giocare al casinò ho avuto una vincita pari a 230€ ed è piu di una settimana che aspetto di poter prelevare perché non hanno confermato i miei documenti da piu di una settimana

Dear Ivan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC account verification is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Please let us know if this advice was helpful.

Looking forward to hearing from you.

Best regards,

Petronela

Hello Ivan,

Have there been any developments since our last conversation?

Dear Ivan,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.