GreenSpin Casino - Hráč žádá o vrácení peněz.

I registered for this casino, verified my account via email, and made a deposit of $30 BEFORE getting blocked due to having a previous self-exclusion. I would like a refund of my funds as the casino should not have allowed me to sign up OR deposit funds if I had previously self-excluded. They are asking for bank statements and my bank account number, which should not be necessary as they can etransfer the funds back to me. This is clearly a tactic to take funds and not return them. I would like my funds sent back via etransfer, as they should be due to their faulty self-excluision screening.

Dear Lc254,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that this is a completely reasonable request and the vast majority of online casinos would ask for the same information. Many of them even perform a full account verification before processing a refund. This is not something we could penalize the casino for, nor we are in a position to force them to change this procedure.

Therefore, I recommend that you fully cooperate with the casino and provide all the required documents and information, so that they can process the refund as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Lc254,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.