Fairspin Casino - Hráč má potíže s výběrem svých výher.

made a deposit, played a wager, settled for a withdrawal on 04/28. They wrote instant payments, they say they are backing up with a check, I’m waiting for the third day, they don’t talk about the timing of the check, it may take a year. I don’t advise playing in this casino. Verification passed right away.

сделал депозит,отыграл вейджер,постаивл на вывод 28.04.Написано у них моментальные выплаты,в поддержке отвечают что идет какаято проверка,жду третий день,о сроках проверки не говорят,так может и год продлится.Не советую играть в этом казино.Верификацию прошел сразу.

Dear Константин,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, I would recommend you to wait a few more days. From your initial replies, it seems that this is your first attempt to withdraw. It may take longer to process the withdrawal request in this case.

Also, you mentioned you passed the verification process. Have you received any confirmation from the casino regarding successful KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Константин,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.