Evobet Casino - Hráč zažil technickou závadu.

Wasnt allowed play last 8 spins on gates of olympus when i was on 700 multyply.i paid for 12 spins and they cut me off after 4.when u pay for 12 the contract is for 12.want the rest of my spins on the multipler i was on

Dear Maggietimmy3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

I have received your partial game history:

Could you please advise what happened after those four spins? Do I see correctly five of them in the game history?

Looking forward to hearing from you. Thank you in advance for your reply.

Best regards,

Petronela

I won 1000 on the first 4 spins and no more spins after that.you won 1000 on 4 spins acctually came up on my screen.i paid for 12 spins and got 4.i was on 700 or more multiply and they didnt want me to win anymore.and actually the multply goes up to 5000.

Do I understand correctly that you continued playing after the big win of €1,000? Have you notified Customer Support that the remaining Free Spins haven't been awarded?

How much is your active balance now, please?

Yes i notified customer care loads of time.nothing left in my acc but still want remainder of spins

I regret to inform you that we strongly advise players to discontinue playing without delay upon encountering any technical glitches. It is our standard protocol. Unfortunately, in your case, you continued playing without waiting for the problem to be resolved promptly, which means we are unable to assist you in rewinding the game to a previous state.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Actually 3rd complaint against this casino and theyve wriggle there way out of everything.told ye what happened its up to ye to stop the game if theres a technical problem .ye broke a contract buy 12 spins get 12 spins not 4 spins.ye hadnt thedecency to give me my spins or remburse me.ye were a good casino years ago with cash back and free bonuses but not now.even the customer care is gone very bad.want this sorted

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.