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I hit the jackpot an 21001 an been waiting on payout since march 14 2021

Dear Landrian,

Thank you very much for submitting your complaint and forwarding all the relevant communication. Foremost, allow me to congratulate you on your great win.

Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino. However, four months is unusually long time.

Could you please specify if you have withdrawn any winnings from this casino in the past or this was your very first game session? Was your account successfully verified in the past? Have you redeemed any promotional offer when placing your last deposit?

Hopefully, we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Landrian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comments from the player:

"It was my first time i had won an completed playthrough then i won 21001 an tried to withdraw an they said it was approved the from the 21001 they said 1860 would be mines to claim i was like how i played 1000 dollars to win then ive been told i would be paid dor 5months straight every sin2 march14 2021"

"Then i said return my money since yall cant payout no reply no customer support nothing works"

I'm sorry, but I still don't understand. From the win of $21,001, only $1,860 has been approved? Is there any relevant communication that you could forward to petronela.k@casino.guru?

Just tired of being the took alot of money out my account when i finally win they want pay i hit 21001 i need my money i had my child pass away because they kept the money an didn't payout they keep ignore me me i want to just leave this world rick stephen all supervisor s an refuse to pay me

I'm sorry, but I still don't understand. From the win of $21,001, only $1,860 has been approved? Thank you.

How can o win against eurobet casino alot of players say they stole their money. I won 21001 they are liers i just want my money they are a scam casino i when i finally won big i was ignored then told i could only recive payment by bitcoin when bank wire was available the they say it a problem with they payment center they promise to pay say the same thing over an over since march

Im not lieing to you i ask how was that just 1860 from 21001 i would recive can yall get me my winning ive been trying everyssince march it dont take that long to be paid when they took the money off my bank card

Also this casino emails me eveyday for 3years an i cant get a email back from support since i won that 21001 it bewn nothing but lies i want money because its illegal to just scam people an not payout when i won

So have you won any cases or am i just reaching out for no reason

An i say it like this ima screenshots all the playback to you

Plz help me they. Tried to make me loose everything i had owned because i thought they would payout

Ive tried sending the pic to yall but yall website not uploading my pictures

From the win of $21,001, only $1,860 has been approved? You can forward any relevant communication and screenshots to petronela.k@casino.guru.

Ive emailed pictures

Additional comments from the player:

"Yes out 21001 thats what they calculated 1860 im not paid being lied to so if yall not gonna fix it just leave it alone ive aent yall proof an yall still acting lost ask the same ??? Over an over"

I'm sorry for asking the same question over and over. I'm only trying to understand the entire issue as much as possible since you're the only one who knows all the details.

Could you please check my previous reply and try to assist?

Dear landrian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.