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I'm not able to check my belt because you didn't send me the email eagita I can't play I already deposited money can you help please

nao estou a conseguir verificar a minha cinta porque voces nao me enviaram o email eagita nao posso jogar ja depositei dinheiro podem ajudar sff 

Dear Jocama74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise what email you are talking about? Do I understand correctly that you are not able to play due to incomplete verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Good Morning

Yes they didn't send me the email to verify the account, I made a deposit of €50 and I can't play

Bom dia

Sim eles não me enviaram o email para poder verificar a conta, fiz um deposito de 50€ e não posso jogar

Thank you for your reply, Jocama74. Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Jocama74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.