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was in second place in a tournament today the screen said when there was a minute left all of a sudden says your session timed out then was not able to log bk in then when i was finally able i have no way to see if i won anything I know i had 2nd or 3rd place now i have nothing what a waste of 2hours of my day. I believe if this casino wants a good reputation they will do something about this i was totally believing i won and was counting down the minutes when i got to 2 min left your session has timed out. i was treated unfairly and thats not cool!!!!!!!!

Dear Sean,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Sean,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.