Classy Slots Casino - Hráč má problémy s jejím odstoupením.

I've lost a considerable sum to the casino and I finally wins € 400 and now I try to repatriate them, the time already gone eights weeks. My email is not responding and now the site seems to be closed.

Olen hävinnyt huomattavan summan kasinolle ja viimein sain voittoja 400€ ja nyt yritän kotiuttaa niitä, aikaa mennyt jo kasiviikkoa.  Sähköpostiini ei vastata ja nyt on näköjään sivusto suljettu.

Dear Teija,

Thank you very much for submitting your complaint. I’m very sorry to hear about the issue with your withdrawal. I would like to know if this was your first withdrawal. Also, is your account verified?

I also checked their website and it seems to be working for me. Is there any error shown when you try to reach it?

Please be informed that this casino has a very bad reputation rating on our website, but I hope I will be able to help you anyway.

Thank you in advance for your reply.

Best regards,

Kristina

Hey!

There was no first bet and I was blamed for days not finding the site. Now it seems to open but I'm not playing anymore.

T: Teija

Hei!

Ei ollut ensimmäinen veto ja minulle tuli herjaus monena päivä, että sivustoa ei löydy.  Nyt näkyy aukeavan mutta en pelaa enää.

T:Teija

Hello Teija,

thank you for a quick reply. You mentioned you do not play at this casino anymore. Are you interested in resolving this complaint anyway? Please let me know.

Have a nice day.

Kristina

Dear Teija,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.