Cazimbo Casino - Výplata hráčovy výhry se zpozdila.

I requested a withdrawal of 800€ on 30.09.2023. According to the website, withdrawal processing should take 1-3 business days. Today is already the third business day and my withdrawal still hasn't been processed. I only get standardized responses from the support, sadly, not any real help.

Ich habe am 30.09.2023 eine Auszahlung über 800€ beantragt. Laut der Webseite benötigt die Bearbeitung von Auszahlungen 1-3 Werktage. Heute ist bereits der dritte Werktag und meine Auszahlung wurde immer noch nicht bearbeitet. Im Support bekomme ich nur standardisierte Antworten, leider keine richtige Hilfe.

Dear galeron,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear galeron,

Have you received your withdrawal from the casino yet?

Dear galeron,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.