Casinia Casino - Hráč provedl vklad, přestože jeho účet je uzavřen.

I accidentally deposited $ 20 through Zimpler and I didn’t remember having closed my account years ago. Customer service does not respond to emails and has not refunded.

Talletin vahingossa Zimplerin kautta 20 euroa enkä muistanut että olin sulkenut tilini vuosia sitten. Asiakaspalvelu ei vastaa sähköpostiin eikä ole palauttanut rahoja.

Hello Janne,

Thank you for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. As the case doesn't seem very clear for me, please allow me to ask you a few more question before we would take it to the next stage. Do I understand it corretly that you have deposited into a casino where your account is closed for over a year? Did you try to process a chargeback from your payment provider? Are you still able to login into the casino account? I hope we will be able to resolve this issue as soon as possible. Looking forward to your answer.

Best regards,

Nick

Dear Janne,

We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

I haven't got my money back. I can't log in to my game account.

En ole saanut rahoja takaisin. En pääse kirjautumaan pelitililleni.

Dear Janne,

I think the most reasonable solution would be to contact your payment provider first to ask for a refund of the payment as the casino might not even know from who the money comes from. Please let us know if this step would be possible on your side and if yes, let us know the outcome once you got in touch with them.

Dear Janne,

We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days from you, we will be forced to reject the complaint.

The complaint will be now rejected for the above mentioned reason.