Boomerang Casino - Hráč má potíže s výběrem svých výher.

Hello, I have a certain amount of real money on my account when I try to pay out, neither an error message nor a forwarding happens. The support has been holding me up with automatic replies for 2 days. DOESN'T PLAY WITH THESE ROCKERS

Hallo ich habe einen gewissen echtheldbetrag auf meinem konto wenn ich versuche auszuzahlen passiert gar nicht weder eine fehlermeldung noch eine weiterleitung. Der support hällt mich seit 2 tagen mit automatischen antworten hin SPIELT NICHT BEI DIESEN ABZOCKERN

Dear Dogukan,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

Looking forward to hearing from you.

Best regards,

Petronela

Dear Dogukan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I wrote to the e-mail support but I don't get any good answers, sometimes it means I have to gamble away 10 euros then I should deposit 10 more tried everything but nothing comes out of it

Ich habe mit dem e mail support geschrieben aber kriege keine gescheiten Antworten mal heist es ich muss noch 10 euro verspielen dann soll ich noch 10 einzahlen hab alles versucht aber es kommt nichts bei raus

Thank you, Dogukan, for your reply. Was your account successfully verified already?

Dear Dogukan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.