BlueChip Casino - Hráčův účet byl zablokován.

My account was blocked without any reason, I didn't ask for any reason, I didn't want to win Do not talk much after talking to the customer, they block my chat and do not even reply. Please help me

Hello Sarvesh962805,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BlueChip Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How much was your real money balance on your casino account when it got closed? When was the last time you spoke to the casino and what was it about? Did they give you any explanation?

Looking forward to your answer.

Regards,

Nick

No my account was not verified before closure my account had 9460 INR balance

Last time they told me that your account will not be unblocked, our team has taken this final decision.

Hello Sarvesh962805,

Please forward your communication with the casino to nikolas.b@casino.guru.

arrow sir

Ok sir

Dear Sarvesh962805,

We appreciate you taking the time to express your concerns regarding this situation.

We understand that you are disappointed with the closure of your account and the confiscation of your winnings. However, we would like to clarify the reasons behind our actions.

Upon thorough investigation of your account activity, we discovered that you violated our General Terms and Conditions as well as our Bonus Terms and Conditions. These violations include using strategies aimed at unfaithful bonus abuse, as well as using duplicate accounts.

Such actions are strictly prohibited according to our rules, as they provide an unfair advantage to the player.

As stated in our terms, we reserve the right to review customers' gaming activity and take appropriate actions if any violation of our Anti-Fraud Policy is detected. In this case, we found clear evidence of fraudulent activities and, as a result, had to close your account and void your winnings.

Please, get acquainted with the following rules from our site according to which your account was closed and the winnings were confiscated:

RIGHTS OF THE COMPANY

9.5 We reserve the right from time to time to conduct a game play review/review the customer`s gaming activity. If upon such a review it appears that the customer violates the Company’s Anti-Fraud Policy (paragraph 10 of the present Terms&Conditions), we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to suspend the account.

9.8. In case we, in our sole discretion, believe that a customer is involved in any fraudulent activities, we reserve the right to close the customer’s account at the Website and all other partner websites on our platform. Furthermore, we reserve the right to void any winnings obtained, cancel any pending withdrawals and refund the last deposit made into the account.

ANTI-FRAUD POLICY

10.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The Company considers the following actions as fraudulent, including, but not limited to:

….

- development and use of strategies aimed at unfaithful bonus abuse;

….

10.2 Other types of cheating and bonus abuse. While playing with an active bonus, it is forbidden to engage in activities that give the player a clearly unfair advantage.

The Company reserves the right to void bonuses and any winnings from such bonuses in case of bonus abuse.

These rules you may find via this link: https://bluechip.io/general-terms-conditions

We understand that this may not be the outcome you were hoping for, but we take the fairness and integrity of our gaming platform seriously. We enforce these measures to ensure a level playing field for all our customers and maintain a safe and secure environment.

If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you and provide any additional clarification you may require.

Best regards,

BlueChip Customer Care Manager

Dear BlueChip Casino representative,

Thank you very much for your response. Could you please send me a more detailed explanation of the player's case to nikolas.b@casino.guru? It would be much appreciated.

Dear Nick, 

We have provided all the necessary information via email. 

Please, let us know if any additional information is needed. 

Looking forward to your reply. 

Best regards,

BlueChip Customer Care Manager. 

Hello Sarvesh962805,

We have received a more detailed explanation of the term breaches you did in the casino directly from them. Unfortunately as they are all legit, we will be forced to close the complaint. The casino showed a clear proof of you owning multiple accounts which is strictly against the casino terms.

On the other hand, even if you would not have multiple accounts, we would have to close the complaint as you claimed multiple sports betting bonuses and as you might know, we deal only with casino related issues as we are not qualified for betting related issues.

Best regards,

Nick