Blaze Casino - Hráč neobdržel výběr.

Blaze casino is good in general.

I had a huge jackpot win with bonus money and the paid every dime of it in time after I completed the play through.

Had other wins also.

Although the first withdrawal from casino to bank account never arrived at my bank account until today, 4 months later, live chat can't help effectively, just a promise for an email reply, emails with proof of payment or a fix to the problem were not sent as promised.

2022-01-19 16:58PM bank (iban) 275.00 EURO never arrived at my bank account even if it's marked as complete by the system. Supported asked me via email 3 months ago if I want proof of payment, I said yes, but proof never arrived.

Bank payments to my country looks problematic, I made 2 more bank withdrawals, second of 980 euros arrived on time, second of 4000 euros took some weeks. First one of 275 euros still missing. From that time I'm only withdrawing and depositing with skrill and everything is fine. All I need is my 275 euros, can you help me attract casino's attention to my problem?

Hello manhound,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that all other withdrawals have been received except for this one (€275)?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hey Kristina,

Thanks for your help.

I just forwarded all the related comms with the casino on your email.

Thank you very much manhound for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello manhound,

I will assist you with the complaint from now on. I went over the emails you provided and will do my best to help you.

I'll try to contact the casino representative in order to learn more about the issue, and ask them to help us resolve it as soon as possible.

We would like to ask Blaze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

We would like to ask the Blaze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

manhound,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to contact the licensing authority, Gaming Curacao (info@gaming-curacao.com), and submit a complaint to them. Please do let me know how they replied (tomas@casino.guru).

I wish I could be of more help.

Hello, we've decided to reopen the case after we received the following message from the casino:

"Hi Manhound,

Thanks for contacting us.

We are deeply sorry for the delay when solving your issue.

Your case has been registered, and I followed it up directly with the responsible team.

Probably the issue will be solved in the next few days.

You will receive updates through your e-mail.

In case there's any doubt about this or another issue, feel free to tell us.

We're here to help you!

Ariano

Blaze Suppport Team"

Dear manhound,

let us know if the issue persists and if you've received assistance from the casino regarding the problem.

Hello,

I didnt received any communication from the casino.

Double checked my email but nothing.

Please keep me updated for any communication from the casino regarding my inquiry.

Please ask them to contact me on the email i used to register on their website

Thanks for the update, manhound.

Dear Blaze Support Team,

Let us know when there is progress with the issue. Much appreciated!

Hi,

The case is already registered by our team and will be solved as soon as possible.

Unfortunately, still no updates about the case at this time.

It's not the answer we would like to send, but user has to keep waiting.

We're working and improving our services each day in order to solve the issues in a faster way.

If you have any doubt or if there is anything else we can do for you, don't hesitate to answer this message.

We're here to help you!

Best Regards,

Ariano

Blaze Support Team.

I'm still waiting my money.

Blaze casino,

Please explain what is the issue and when we can expect the withdrawal to be processed.

Hi,

The case is already registered by our team and was forwarded to be solved as fast as we can.

We're working and improving our services each day in order to solve the issues in a faster way.

Probably it will be solved in the next days.

Ariano

Blaze Support Team.

Thanks for the reply to Blaze casino,

Dear manhound,

If the withdrawal was already processed, please let us know. If there is no progress within the next 7 days we'll close the complaint again as unresolved. I hope you'll have some more good news for us soon.

Still no news about the payment

Dear manhound,

Since we haven't received any update from the casino, we'll again close the complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in ratings caused by unresolved complaints could help to change the casino's approach. If the casino will prove to us the withdrawal was processed, we will reopen the complaint and you will be notified by email.

Best regards,

Tomas