BitStarz Casino - Výhry hráče byly zabaveny.

Yesterday and today, I lost some money on this platform. This casino gave me a bonus of 20 spins. I won 12 Brazilian reals and turned that into 800 Brazilian reals, you know, about 819. I tried to transfer 800 reals, but they blocked my money transfer and deducted 500 reals from my limit. They put only 300 reals of what I won in my account, which is literally theft. I hope the authorities can resolve this issue

Ontem e hoje perdi algum dinheiro nessa plataforma, esse cassino me deu um Bônus, 20 rodadas, ganhei 12 dinheiros brasileiros, ganhei 800 dinheiros brasileiros com esses 12 dinheiros brasileiros, sabe, 819 mais ou menos. Transferi 800 dinheiro, eles bloquearam minha transferência de dinheiro e retiraram 500 desse limite. Colocaram 300 do limite que ganhei na minha conta, o que é literalmente roubo.Espero que vocês autoridades resolvam este problema

Hello mehmetaliii4545,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitStarz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Can you please send a screenshot of the bonus and it's terms you used? When was the last time you spoke to the casino and what was it about?

Please note that no deposit bonuses come with a maximum win limit and that's why your winnings were capped.

Looking forward to your answer.

Regards,

Nick

I see that you have a limit for the transfer of the money earned in the Bonus, this was not told to me and it was not stated and that is why it was very surprising. It was sad for me that my winnings were almost It came as a shock to me that you took almost more than half of my earnings and transferred a small amount to me. You give gifts to people, you give bonuses and then you transfer the earnings to me.Then you take back the money they earned from people and say we have rules. I don't agree with you, I don't approve, I don't find it appropriate and ethical, good luck.

Dear mehmetaliii4545,

It is clearly stated how much is the maximum win from any free bonuses in the casino terms: https://www.bitstarz.com/bonus-terms-and-conditions

Is there anything else we can assist you with?

Good 😊 solved the problem

Tá bom 😊 resolveu problema

Dear mehmetaliii4545,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru