Betpanda Casino - Výběr hráče byl zpožděn.

Hi, last night I withdrew 4490 USD on the ETH network, transaction number 202655904. After 1 hour, not seeing them arrive, I wrote to the chat and they told me they sent them with BSC. now since that wallet does not support bsc and since I withdrew with eth, send them back to me with eth or reverse them to the gaming account thanks

Dear Alano83,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betpanda Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share any evidence supporting your claims?
• Was this your first withdrawal from the casino using this payment method?
• Share screenshots here or submit any relevant evidence of communication with the casino to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I have already withdrawn several times without any problem. Unfortunately, the casino does not issue any receipt of the type of withdrawal made. In my opinion, yesterday the site had some kind of problem and made a mistake in sending the USDC. I also asked them for proof of withdrawal but to no avail. They say that since they have always sent with BSC, this time it was sent like this too

Salve allora ho prelevato già svariate volte senza alcun problema. Purtroppo il casino non rilascia nessuna ricevuta del tipo di prelievo effettuato. Secondo me ieri il sito ha avuto qualche tipo di problema ed ha sbagliato a mandare gli usdc. Ho chiesto anche a loro prova del prelievo ma nulla da fare. Loro dicono che avendo sempre mandato con bsc anche questa volta e stato mandato così

I add that checking the last withdrawal method it tells me usdc eth. So it is a clear problem of the site that sent the funds incorrectly (sending screen in email)

Aggiungo che controllando ultimo metodo di prelievo mi indica usdc eth. Quindi e un palese problema del sito che ha mandato in modo sbagliato i fondi ( invio screen in email)

Dear Alano83,

Thanks for the detailed explanation of the situation. I apologize or the delayed response.

I can see the disagreement on the underlying facts of the transaction request between you and the casino.

Could you please provide a more detailed context for the transaction from the screenshot?

Are you able to view the history of more previous withdrawals and post screenshots in the complaint thread for comparison as well if possible?

Ok here they are

Ok eccole

Could you please clarify whether it's possible for you to choose BSC from the menu on the screenshot I posted earlier?

What options are there possible to choose, from your point of view?

So the site is set with the last method with which the withdrawal was made (in my case it was eth) but you can choose the withdrawal method. I saw eth and I didn't touch anything

Allora il sito è impostato con ultima modalità con cui si e effettuato il prelievo (nel mio caso era eth) però si può scegliere la modalità di prelievo. Io vedendo eth non ho toccato nulla

I have to add something that I just discovered: in the bank statement the aforementioned withdrawal of 4490 dollars is not shown in the betting site's bank statement. yet I have the receipt in email for the withdrawal. I attach both

Thank you very much, Alano83, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.