BC.Game Casino - Hráč nemůže získat přístup k účtu kvůli ztrátě 2FA.

I lost my 2fa and cannot access the account

Dear abufuzail,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted casino support and asked for assistance on how to proceed? With what result?
• Have you contacted your 2FA provider for assistance in recovering access to your authenticator application?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear abufuzail,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

As far as I can see, this account has no 2FA or the mentioned funds.

Best Regards

Panda - BC.GAME

Dear Panda,

thanks for the information regarding the case.

Dear abufuzail,

I'll await your reply.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.