BC.Game Casino - Hráč je nespokojený s celkovým zážitkem.

First of all, I report misleading advertising by the casino, second in the previous claim, although they resolved to let me enter the account and validate it, they did not return the bonuses I had, which were quite a few, they left me at 0.

Going back to the first point, the casino offers a bonus every day, a roulette wheel, depending on the level it offers a bonus, they offer or wow up to 3 BTC, nothing closer to unfair, for me it always gives the lowest prize, I always attach the clear evidence.

Primero que nada , informo una publicidad engañosa por parte del casino, segundo en el reclamo anterior si bien resolvieron dejandome ingresar a la cuenta y validando la misma, no me devolvieron los bonues que tenia, que eran bastantes, me dejaron eso en 0.

Volviendo al primer punto el casino ofrece un bonus todos los dias, una ruleta , dependiendo del nivel ofrece una bonificacion, ofrecen o wow hasta 3 BTC, nada mas cerca de lo injusto, a mi siempre da el premio de menor importe, siempre adjunto las pruebas claro.

Dear kiki2584,

Thank you very much for submitting your complaint. I would like to emphasize, that each casino has a different bonus policy and reward system. I am sorry, but casinos can exclude players from receiving bonuses and cancel any unused bonus and this isn’t something we could punish the casino for.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. 

Please do not hesitate to contact me if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint.

Best regards,

Kristina

well .. greetings let's close the case

a bien ..saludos demos por cerrado el caso

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.