AmunRa Casino - Hráč má potíže s výběrem výher.

Good morning

on February 28, I won the sum of €2,000 on a YGGDRASIL game and as the maximum withdrawal per day is limited to €500, I make a withdrawal of €500 per day from this date. the first withdrawal was credited to my account 1 week later and the remaining €1500 was credited back to my casino balance with the casino's pretext that there was a problem with their payment processor so I made another request for a €500 withdrawal the next 3 days and received 1 week later again €500 in my bank account and again I was told that there was a problem with their payment processor for the last 2 withdrawals of €500 so I made another withdrawal request 2 times €500 and a week later so yesterday he recredited my casino account telling me again that there was a problem with their payment processor for the last 2 withdrawals

Can you help me solve this problem with them please

Dear zanidona,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can better understand the situation. Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

hi

this casino paid 2x500€ in 15 days and stop

now say payment processor

i think you can close my close its resolve

lol i play my winning and thank to your no result

sorry but you play for the casino or for the players?

you're really not for gamers

only for casinos

Good luck to you

vous etes vraiment pas pour loes joueurs

seulements pour les casinos

bonne chance a vous

Thanks for the update, zanidona.

I am sorry you feel that way. Please read our article about our complaint resolution process so that you know how the entire process works and what to expect along the way https://casino.guru/complaint-resolution-instructions#process

If the casino paid you your winnings, and you partially played down the rest we would consider the issue 'resolved'. I will now close the complaint as such.

Please understand we consider the player to be ultimately responsible for their account, casino balance, and all bets taking place.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru