20Bet Casino - Výběr hráče byl zpožděn.

Good evening, I've been using the 20bet online casino for about 3 months now and every now and then I've had problems with withdrawals, but never anything serious. For example they told me you can't withdraw with your card, there is a problem, choose another payment method. I was talking to the bank and there was no problem, I could accept the money. It's just that the casino wanted to delay the payout, and many times I've gambled away my winnings that way.

But recently something has happened that has put me in a very difficult position. I won €30K at the online casino and while I have made a withdrawal request since Monday morning, it has arrived Thursday morning and is still pending. It should be noted that on Sunday morning I made another withdrawal request and it was confirmed within a few hours, so there is no problem with the payment method I have chosen.

I send messages to the online chat, support team, complaint team and they all give me the same answers. To expect that the requests are checked in order and that maybe they are busy in the financial team. Not to stress blah blah blah. There is no real reason they are delaying my withdrawals and no real help. Like talking to a robot that gives the same answer over and over again.

Those who use this casino be very careful!!! They delay you for no reason to play your money again. I had to be careful where I gambled my money. Just that. Good luck

Καλησπέρα, χρησιμοποιώ το online casino της 20bet εδώ και 3 μήνες περίπου και ανά διαστήματα μου δημιουργούσαν προβλήματα στις αναλήψεις, αλλά ποτέ κάτι σοβαρό. Για παράδειγμα μου έλεγαν δεν μπορείτε να κάνετε ανάληψη με την κάρτα σας, υπάρχει πρόβλημα, επιλέξτε άλλο τρόπο πληρωμής. Μιλούσα με την τράπεζα και δεν υπήρχε κανένα θέμα, μπορούσα να δεχτώ τα χρήματα. Απλά το καζίνο ήθελε να καθυστερήσει την πληρωμή και πολλές φορές είχα ξανά παίξει τα κέρδη μου μ αυτόν τον τρόπο.

Πρόσφατα όμως έχει γίνει κάτι το οποίο με έχει φέρει σε πολύ δύσκολη θέση. Κέρδισα 30Κ € στο online casino και ενώ έχω κάνει αίτημα ανάληψης από τη Δευτέρα το πρωί, έχει φτάσει Πέμπτη πρωί και ακόμα εκκρεμεί. Να σημειωθεί ότι την Κυριακή το πρωί έκανα άλλο αίτημα ανάληψης και επιβεβαιωθηκε μέσα σε λίγες ώρες, άρα δεν υπάρχει κάποιο πρόβλημα με τον τρόπο πληρωμής που έχω επιλέξει.

Στέλνω μηνύματα στο online chat , support team, complaint team και όλοι μου δίνουν τις ίδιες απαντήσεις. Να περιμένω, ότι τα αιτήματα ελέγχονται με σειρά κι οτι ίσως είναι απασχολημένοι στο financial team. Να μην αγχώνομαι blah blah blah. Δεν υπάρχει ουσιαστικός λόγος που με καθυστερούν στις αναλήψεις μου και ούτε ουσιαστική βοηθεια. Σα να μιλάω με ρομπότ που δίνει την ίδια απάντηση ξανά και ξανά.

Όσοι χρησιμοποιείτε αυτό το καζίνο να προσέχετε πολύ!!! Σας καθυστερούν χωρίς λόγο για να ξανά παίξετε τα χρήματα σας. Έπρεπε να προσέχω που παίζω τα χρήματα μου. Αυτό μόνο. Καλή συνέχεια

Dear Alexandra22,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win. 

Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Thank you very much! So I will wait and if nothing changes by then I will come back.

Σας ευχαριστώ πολύ! Θα περιμένω λοιπόν και αν δεν αλλάξει κάτι μέχρι τότε θα επανέλθω .

I fully understand your frustration, Alexandra22. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Good evening, thank you for your interest! Today the first payment from the casino was made! Thank you very much

Καλησπέρα, ευχαριστώ για το ενδιαφέρον σας! Σήμερα πραγματοποιήθηκε η πρώτη πληρωμή απ το καζίνο! Σας ευχαριστώ πολύ

Thank you, Alexandra22, for the update. Could you please advise how much was the last withdrawal and how much is still your active balance?

Good evening, yesterday was the last withdrawal. For the time being they are taking place as normal. Active balance about 15K. Thank you very much !!

Καλησπέρα, χτες ήταν η τελευταία ανάληψη. Για την ωρα πραγματοποιούνται κανονικά. Ενεργό υπόλοιπο περίπου 15Κ. Σας ευχαριστώ πολύ !!

Thank you, Alexandra22, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Dear Alexandra22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good evening, sorry for the late reply. You can close the complaint. Thank you very much!!!

Καλησπέρα, συγγνώμη για την καθυστερημένη απάντηση. Μπορείτε να κλείσετε το παράπονο. Σας ευχαριστώ πάρα πολύ!!!

Great news 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Alexandra22, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru