20Bet Casino - Rovnováha hráče byla upravena.

This Casino is the biggest scam ever. I won 90,000 and they will find all the reasons to not give it. They return my 10,000 deposit instead. They hold my money for 2 days and then return to me with email saying that in their term of condition blah blah blah. I’m very disappointed please do not include this as a reliable casino.

Dear derick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino why your winnings have been cancelled? Could you please advise if you have redeemed any promotional offers from this casino in the past? Was your account successfully verified in the past?

If there's any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Patronela,

They told me they don’t accept third party payment. I used my sister credit card because I don’t own one. And it’s also an authorized transaction because she allow me to use it and you cannot use it without OTP. So that was not a fraud.

My account was fully verified.

now they locked my account and take all the remaining money which is 10,000.

not they took total of 100,018 pesos from me my winning of 90,018 and the one that I deposit worth 10,000

Please post this Casino to your site so people will be aware of this fraud and scam online casino.

Thank you, , for the clarification. Please understand that it is strictly prohibited in the majority of casinos to deposit with third-party payment methods. I have checked the general terms and conditions, and this is what I found in this specific casino (here):

"20Bet does not accept third-party payments. You must make deposits only from a bank account , bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name . If we determine during the security checks that you have violated this condition, then your winnings will be confiscated , also 20Bet is not responsible for the loss of funds deposited from third-party accounts."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you. 

Hi Petronel,

Checking the owner name in the depositing stage is technically very easy. There is a lot of way to do it. If else conditions is a widely used in programming. if the name of depositor doesn’t match with the player name. Then that deposit should have not proceed.

well let’s say I lost. They will never return my money. they only check it because I won. And Now they took even my deposited money.

90,018 plus 10,000 that’s consider scam and fraud.

I wish I could be of more help. Since you have deposited funds into your account using a third-party payment method which is strictly forbidden in the majority of online casinos, we are unable to assist you.

I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.