20Bet Casino - Hráč se snaží dokončit ověření účtu.

Hello, i was able to withdraw my money before. My account was fully verified. Then i had a few months break. In last few days i want to withdraw money again and they keep telling me to upload photos of my debit cards so i did again because i have only two of them and they were accepted. I uploaded document that can verify that the card i deposited with is registered on my name (screenshot from my internet banking) and is accepted. Still can't withdraw money. Same message as always.

Dear kalapita88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

The problem has been resolved already.

Great news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, kalapita88, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru