WinPort Casino - Hráč se snaží vybrat své výhry.

I signed up with a no deposit bonus and completed wagering and all requirements for withdrawal so next thing they said was I had to make a deposit of minimum $30 , which I thought was much for first deposit, and I could then claim my winnings. In addition I even contacted management and live chat prior to depositing to make sure of my winnings would be available to redeem , it being a non deposit bonus. They said of course just complete kyc verification and I would be good to go which should take 2 to 3 days. Well that has turned into over a week now and it is always another excuse. I have been through such verification in other casinos that did not give me these problems I am facing. For instance... resending the same thing I done sent beforehand or this last excuse was I need to attach both sides of my card . When I ask why when all my info is on one side they respond that they want to make sure it is a working card. The thing is that it's the same one I just made the deposit with so apparently it definitely is legit. I just feel like it's a scam and worry now that alll my personal information is at stake. I would love to collect my $100 winnings cause I went on and this last resubmitted it again but if nothing else I want my deposit back. Money is too hard to come by and I am just very happy nor satisfied with this casino

Hello 44x6bszp67,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinPort Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Ok my account finally verified but now I submitted a request to withdraw on the 9th and it still isn't approved. My patience is run out. . They keep telling me wait,....wait.....wait

now they rejected my withdraw saying that I placed a 12.50 bet that I didn't. I have never bet that high and I want my deposit back and they can delete my account

It just shows up all of a sudden in my history but they had to of altered it cause I never once have bet that high

Can you please forward us your betting history to nikolas.b@casino.guru?

Dear 44x6bszp67,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.