Win Paradise Casino - Hráč se snaží vybrat své výhry.

Dear Eduardoandre ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that it is a common procedure for casinos to audit players’ accounts even if their accounts have been successfully verified in the past. From our experience it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.

Do I understand it correctly that this were your first withdrawal request in this casino? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Hello Petronela,

Thanks for your answer and concern.

For me, 14 days to process a withdrawal (from a verified account) is not normal. Also: they put me on a "randomly" verification process right after my first withdrawal (very convenient) and just a few days after of the standard verification (which i passed). This isn t normal.

At the moment, i m waiting for the approval since 11th september. On 18th september they canceled my first withdrawal request (due to "randomly" new verification process). On the same day i placed my SECOND withdrawal request. I m waiting since then.

I really need some help because i m sure that on 2nd october they will ask me for something else and delay as much as they can my withdrawal request.

Thanks!

Eduardo Andre

Thank you very much, Eduardo Andre, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Eduardo.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hello Jozef,

Did you get an answer from win paradise? My second withdrawal request is stil pending for 11 days now... (since 18th september)

Thanks again for your help!

Eduardo André

Dear CasinoGuru and WinParadise teams,

I received my winnings today. You can close this complaint (as resolved).

Thanks again! 🙂

Eduardo Azevedo

Hi Eduardo.

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Best regards, Jozef

Casino.Guru