Tusk Casino - Hráč kritizuje falešnou reklamu bonusu.

hello, I've been playing here for a long time at the tuskcasino company, I'm a customer who deposits a lot of money in this company, their games don't give anything, once they charged me a double deposit by themselves, they never refunded me the second time they have a refund, they always put more money with thousands of excuses !!!to reward you with bonuses or free spins only with a deposit and let you lose how much money the wheel they have for free spins they give me today and the highlight????I sent them promo codes that they have on their pages with promo for existing customers and as long as they have made a deposit and after having me on hold for 2 HOURS in the chat they replied that I am not entitled to it

Dear Bibi1981b,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Lastly, since you found this promo code on a third-party website, I can recommend contacting them to find out the exact bonus rules.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

good morning and I have certainly discussed it with the casino I am writing this already 2 hours on hold in the chat they had me to answer me in the end that it is a promo code for registration while I don't know if you saw the screens it is a promo code for existing customers and as long as they have made a deposit it says it clearly... the tuskcasino company is a company that does not respect its customers, its generally unacceptable behavior does not reward its players!!!

Yes, I saw the screenshot and the offer itself.

Unfortunately, I'm not able to investigate thoroughly since this offer was posted on a third-party website. Nevertheless, please bear in mind that casinos are not obligated to reward their players with bonuses and bonus privileges can be restricted or taken away completely anytime. We always recommend checking with the casino if you are eligible for a certain promotional offer before placing a deposit. Since this was a free bonus, I'm afraid there's not much we can do for you as we won't force the casino to credit a free promotional offer if they refused it once. I wish I could be of more help. Please let me know if there's anything else I could try to help you with otherwise, I will be forced to reject your complaint.

Dear Bibi1981b,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.