Silveredge Casino - Výběr hráče je zpožděn.

I have a problem with this casino, I had my first deposit a month ago and after 2 weeks they paid me off. Then I deposited $ 60 and asked for payment it was 02.01.2021 I waited 7 days and they refused me, when I asked why they said The mistakes of the financial team will be my priority. Then I asked for payment again on the same day, January 9, 2022. I waited for 10 days and they received my payment again. when I can expect payment I was told to wait another 6 weeks. I have screenshots where agents told me 48h some said 2 weeks some said 72h..Please solve my case because 6 weeks to wait is really weird there.I will leave and screenshots.

Hello Estevan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silveredge Casino. Allow me to ask you a few more question before we would move forward.

Was this your first withdrawal request in the casino? Is your account already verified? Did you use any bonus to accumulate your winnings?

Note, that we always recommend to wait at least 14 days after the verification is finished for the money to arrive on your account.

Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

I'm sending meil

Im send meil

They won't even send you an e-mail because they are irresponsible a lot. Now I'm corresponding with their agent.

Oni vam nece ni poslati meil jer su neodgovorni mnogo evo sada se dopisujem sa njihovim agentom nema nikakav odgovor izbegava da mi kaze razlog mog fugog cekanja.

that is their answer to all my questions. and so the same story every day for a month.

to je njihov odgovr na svalo moje postavljeno pitanje.i tako mesec dana svakog dana ista prica.

Hello Estevan,

I haven't receive any mail from you yet. Could you please forward me to nikolas.b@casino.guru the screenshots showing the date you contacted them?

Thank you Estevan for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Estevan,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Silveredge Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Silveredge Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can the player expect the payment?

Thank you in advance for providing the information.

Thank you branislav...im waiting 1month for whitdraw

Not answer silveredge casino????

New chat silveredge casino today

Dear Estevan,

We sincerely apologize for the delay in withdrawal. This was the second time your account was flagged by our systems and went under review. We had to override first time as well and requested you to raise the withdrawal again but it happened again. We are still looking for the reason your account was flagged however you can be rest assured that you don't have to worry about your pending withdrawal as it will be processed and you will have the funds in your bitcoin account within 3 business days. Once again We're sorry for the delay. Well you have a great day and the weekend ahead.

Regards

Team - Silveredge Casino

The money was paid so the case was resolved ... thank you guru

Isplacen je novac tako da je slucaj resen...hvala guru

Thank you very much, Estevan, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, too, Silveredge Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru