Roobet Casino - Hráč požaduje vrácení peněz.

This casino willingly allowed a US account member to deposit, and gamble on their site. Their account states that U.S residents are not permitted to gamble with them. I. The account the players address was clearly listed as a U.S account- therefore should’ve never been allowed to deposit, or play games. This goes against their gaming license, and their tsc. I am seeking reimbursement for the money that they should have never accepted. This casino failed to even reply to me when I contacted them directly.

Hello ryanmcginnis10,

According to our information, Roobet should not allow US player's to join them.

I would like to emphasize a very important fact from our Fair Gambling Codex: 

https://casino.guru/fair-gambling-codex-for-casinos#restricted-countries

"The right thing to do is to check for restricted countries during the account creation process, and to not allow players from restricted countries to register and play. If the casino knows about restricted countries and also knows the player's country of residence, it's not a big issue to enforce this rule.

If the casino allows a player from a restricted country to play because it hasn't implemented this check, it should accept that it was the casino's mistake and pay out all winnings to the player despite the fact that they shouldn't have been allowed to play in the first place, provided that the player hasn't done anything else that's against the rules."

Could you please advise how much is your active balance now?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

Thank you for your reply. I believe this count balance is close to being zeroed out. Regardless I’m seeking reimbursement for money they allowed to be deposited, and gambled despite this account clearly being a U.S account. The account address was listed as United States when created, and was never changed. Roobet has failed to take responsibility for this and finally replied to me today basically telling me to get lost. I would even be willing to accept less then my reimbursement request if Roobet agrees to put more active measures to prevent U.S based accounts.

Best Regards,

Ryan

Hello ryanmcginnis10,

Could you please forward the communication between you and the casino to nikolas.b@casino.guru?

Regards,

Nick

Dear ryanmcginnis10,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.