Roobet Casino - Hráč navrhuje, že jeho země by měla být uvedena mezi omezenými zeměmi.

Ladies and gentlemen,

I was asked to confirm my identity to get VIP status. In the course of this I have now noticed that I am playing from a country (Austria) which I should not have been allowed to play on the site.

My losses are currently around EUR 4,000.

Can you help me to claim back the loss because of this or is it not possible?

Sehr geehrte Damen und Herren,

ich wurde aufgefordert meine Identität zu bestätigen um den VIP Status zu erhalten. Ich habe im Zuge dessen jetzt bemerkt das ich aus einem Land spiele (Österreich) worüber ich nicht auf der Seite hätte spielen dürfen.

Meine Verluste betragen zurzeit ca. 4.000 EUR.

Können Sie mir helfen aus diesem Grund den Verlust zurück zu fordern oder ist das nicht möglich?

Dear David2222,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

"1. Absolute Restriction

United States of America, United Kingdom, Spain, France, Slovak Republic, and Italy."

...

"5. Universal Monsters (Frankenstein, the Bride of Frankenstein,

Dracula, The Mummy, The Wolf Man, Creature from the Black

Lagoon, and The Invisible Man) can only be played in the following

territories:

Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden."

I have found Austria being listed as a restricted country for several games from NetEnt only. Under an absolute restriction are listed United States of America, United Kingdom, Spain, France, Slovak Republic, and Italy only.

Could you please advise why do you believe that Austria should have been listed among restricted countries?

Looking forward to hearing from you. I hope we will be able to help you to resolve this situation as soon as possible.

Best regards,

Petronela

Hello Petronela,

It's a misunderstanding, I found wrong information on the internet. Roobet has confirmed to me that everything is fine.

You can close the case.

Thanks for the quick reply.

LG, David

Hallo Petronela,

es handelt sich um ein Missverständnis, ich im Internet auf falsche Informationen gestoßen. Roobet hat mir bestätigt das alles in Ordnung ist.

Sie können den Fall schließen.

Danke für die rasche Antwort.

LG, David

We’ve rejected this complaint as unjustified. Please, do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.